Have You Been Switched?

Learn How to File a Grievance or a Complaint

The State of Michigan’s Department of Insurance and Financial Services (DIFS) has created a brochure to educate you on how to resolve a grievance with your health plan or insurance company, including grievances related to your prescription medicine coverage––and, if you are still not satisfied, how to file a complaint with DIFS.  While there is no guarantee that you will get the result you seek, you will put yourself in a better position if you follow the process.

What To Do If You've Been Switched

Before you start the grievance process with your health plan:

  • Review how to file a grievance  with your insurance company.
  • Carefully follow the procedures every step of the way throughout the entire process.

If you are still unsatisfied with the outcome of your grievance with your health plan:

  • Review how to file a complaint with DIFS.
  • Carefully follow the procedures every step of the way throughout the process.

Please note that there is no guarantee that you will get the result you seek but you will put yourself in a better position for a successful outcome if you follow the process.